kargoPrivacy Policy
This page describes what we collect when you use kargo and how we keep that data protected. Our commitment to privacy forms the foundation of trust between kargo and every player across our platform. We collect only the information necessary to operate our sportsbook, live-dealer tables, slot games, and esports markets securely, process your deposits and withdrawals, and comply with anti-money-laundering regulations in supported jurisdictions.
We at kargo understand that your personal and financial data requires the highest standard of care. Our systems encrypt all data in transit using industry-standard protocols, store sensitive information on secure servers, and limit access to authorized personnel only. We never sell your data to third parties for marketing purposes. Your kargo account information remains yours alone, shared only with payment processors, compliance partners, and law-enforcement agencies where legally required.
Our privacy practices reflect applicable law across all regions where we operate. If you have questions about how we handle your information or wish to exercise your rights regarding your kargo account data, our support team responds to privacy inquiries within two business days. You can contact us through your account, via email, or through our Legal Inquiry page.
What Data We Collect on kargo
We collect information in two primary categories: account setup data and transactional data. When you register for kargo, we ask for your full name, date of birth, email address, and phone number. These details are required to create your account and enable login. We also collect your chosen username and password (encrypted immediately upon submission).
To comply with Know Your Customer (KYC) regulations, we require identity verification. We request a copy of your national identity card, passport, or equivalent government-issued ID, and a proof of residence such as a utility bill, rental agreement, or recent bank statement. We store these documents on secure servers and use them only for verification purposes and to prevent fraud or account misuse. Our kargo team does not share these documents externally unless legally compelled by law enforcement.
Transactional data includes your deposits, withdrawals, wagers, and gaming activity. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, timestamp, and status. These records allow us to track your account balance, process withdrawals, and detect unusual activity that might indicate fraud. We also log your betting patterns on our sportsbook (Liga 1 matches, Piala AFF predictions), live-dealer tables (blackjack, roulette, baccarat hands), and esports markets (Mobile Legends, Free Fire, PUBG Mobile selections).
Device and Usage Information
When you access kargo, our servers log your IP address, device type (mobile/desktop), browser version, and approximate timezone. This information helps us detect unauthorized access attempts and provide localized support. We use cookies and similar tracking technologies to remember your login session, store your preferred language setting, and track which markets or games you view most frequently so we can improve our interface. You can disable non-essential cookies through your browser settings; however, disabling session cookies may prevent kargo from functioning properly.
How We Use Your Data on kargo
We use your kargo account data for several core purposes. First, we operate your account—processing logins, managing your balance, calculating payouts, and issuing statements. Second, we conduct KYC verification to ensure you are who you claim to be and to comply with anti-money-laundering regulations across all jurisdictions where we offer services. Third, we detect and prevent fraud, money laundering, and account compromise through automated monitoring and manual review when needed.
Fourth, we provide customer support. When you contact our kargo team via live chat, email, or phone with questions about your account, a bet slip, or a withdrawal, our agents access your account data to assist you. Our support staff operates in English, Indonesian, and Mandarin; your conversation may be routed to agents in different regions, but all staff sign confidentiality agreements. Fifth, we use aggregated, anonymized data (such as "blackjack is played during evening hours across Jakarta" or "Piala AFF matches attract higher sportsbook volume") to improve our platform, optimize our live-dealer studio schedules, and better allocate our esports market coverage.
We do not use your personal data for marketing without your consent. We do not sell your email to third parties or use your name to create advertising lists. If you wish to receive promotional emails about new kargo games or seasonal tournaments (such as special odds during Idul Fitri or Idul Adha), you can opt in through your account settings. You can unsubscribe from promotional emails at any time with a single click.
Third-Party Processors and Data Sharing
We share your kargo data with essential third parties only. Payment processors (the banks and e-wallet networks behind mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) receive your payment information to execute deposits and withdrawals. These processors operate under their own privacy policies, which we encourage you to review. We also share anonymized transaction data with our compliance and fraud-prevention partners, who help us detect suspicious patterns and comply with regulatory requirements across supported jurisdictions.
We may disclose your kargo account data to law enforcement, tax authorities, or regulatory bodies if legally required by subpoena, court order, or applicable law. We will inform you of such requests where permitted by law. We do not voluntarily report your information to authorities; we respond only to lawful legal process.
Data Retention and Deletion
We retain your kargo account data for as long as your account exists plus a minimum of seven years thereafter, to comply with anti-money-laundering record-keeping requirements. If you request account closure, we anonymize your personal information (name, email, phone) but retain transaction records and gaming history in anonymized form. If you exercise your right to data deletion (where applicable under your jurisdiction's law), we will delete your personal data within 30 days, subject to legal and regulatory retention obligations.
Security and Data Protection
Our kargo platform uses TLS 1.3 encryption for all data in transit between your device and our servers. Passwords are hashed using industry-standard algorithms and are never stored in plain text. We conduct regular security audits and penetration testing to identify vulnerabilities. Our servers are hosted in secure data centres with access controls, redundant backups, and 24/7 monitoring.
We implement multi-factor authentication (MFA) for enhanced account security. You can enable MFA in your kargo settings to require a second verification step (such as a code sent to your email or phone) whenever you log in from a new device. We recommend enabling MFA, especially if you have set large withdrawal limits on your account.
Cookies and Tracking Technologies
Our kargo platform uses cookies to store your session token (allowing you to remain logged in without re-entering your password on each page), your language preference, and your theme setting (light/dark mode). We use analytics cookies to understand how players interact with our platform—which markets receive the most traffic, which live-dealer tables have the highest engagement, and where players encounter friction in our interface. These analytics help us improve kargo's usability and allocate resources more effectively.
We do not use tracking pixels or third-party cookies for cross-site advertising. We do not work with ad networks to follow your activity outside kargo. If you wish to opt out of analytics cookies while remaining able to use kargo, you can disable non-essential cookies in your browser or through your kargo account preferences, though some performance analytics may be lost.
Your Rights and Our Commitments on kargo
We at kargo respect your privacy rights. Depending on your jurisdiction, you may have the right to access your personal data, request corrections to inaccurate information, and request deletion of your data (subject to legal retention requirements). You also have the right to data portability—requesting a copy of your kargo account information in a standard format that you can transfer to another service.
To exercise any of these rights, contact our support team through your kargo account or visit our Legal Inquiry page with your request. We will respond within 30 days. If you are not satisfied with our response, you may file a complaint with the data protection authority in your jurisdiction.
Policy Changes
We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or a prominent notice on kargo. Continued use of your kargo account after such changes constitutes your acceptance of the updated policy. We encourage you to review this page regularly to stay informed of our current practices.
Contact kargo
If you have questions about our privacy practices, how we handle your kargo data, or wish to exercise your privacy rights, please contact us:
- Via kargo account support (English, Indonesian, Mandarin; response within 4 business hours)
- Through our Legal Inquiry form (privacy-specific requests; response within 2 business days)
- Our compliance team responds to data protection inquiries during standard business hours across Jakarta, Surabaya, and Bandung regions
Our commitment to protecting your kargo account information remains absolute. We treat your trust as our most valuable asset and continuously invest in security measures and privacy practices that exceed industry standards across all supported jurisdictions.
Service, Eligibility, Jurisdiction, and Contact Information
Service availability
Our kargo platform operates only in jurisdictions where online gaming and sportsbook services are permitted under applicable local law. We do not offer our services in regions where online wagering is prohibited or where our licensing does not extend. Service availability is determined by the laws and regulations of your jurisdiction at the time of access. We continually monitor legal developments across all regions where we operate and adjust service availability accordingly.
When you attempt to access kargo, our system performs a jurisdiction check based on your IP address and account registration location. If kargo services are not legally available in your jurisdiction, you will be restricted from wagering, though you may retain access to view published odds and historical data for informational purposes. We recommend that players contact our compliance team if they are uncertain whether kargo operates in their region. Our team can provide clarity on the legal status of online gaming in your specific location without requiring you to attempt access.
Our kargo services remain subject to change. Major sporting or gaming events, holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, or regulatory interventions may affect service availability temporarily. We publish planned maintenance windows and service suspensions on our website in advance where possible. During periods when kargo services are unavailable, your account balance remains safe and fully accessible once services resume.
Account eligibility
Eligibility to use kargo depends on compliance with applicable law in your jurisdiction. Most jurisdictions permit individuals of a certain age (often 18 or 21 years) to engage in online gaming and sportsbook activities. We require all kargo account holders to be of legal age in their jurisdiction and to comply with any licensing or residency requirements that apply. During account registration and KYC verification, we collect your date of birth and verify it against government-issued identification documents.
We do not accept account applications from individuals who are underage, who have been banned from kargo or related platforms due to fraud or abuse, or who are subject to legal restrictions on gambling in their jurisdiction. Our verification process is designed to exclude individuals who do not meet eligibility criteria. If you believe our system has incorrectly restricted your access, you may appeal through our support channels; our team will review your information within 10 business days and respond with a detailed explanation of the eligibility determination.
Corporate accounts, accounts created using false identity information, and accounts held in trust for third parties are not permitted on kargo. Each account must represent a single, real individual accountable for all activity on that account. Attempts to create multiple accounts to circumvent limits or evade restrictions will result in account termination and forfeiture of any balance. Our kargo system actively monitors for duplicate accounts and fraudulent registrations.
Local-law responsibility
Players are solely responsible for verifying that access to and use of kargo comply with the laws and regulations of their own jurisdiction. We do not provide legal advice, and players should consult local legal counsel if they have questions about the legal status of online gaming in their region. The fact that kargo operates in your jurisdiction does not constitute a guarantee that all forms of wagering offered on our platform are legal in your area; some jurisdictions may restrict specific game types (such as slots or esports markets) while permitting others (such as sportsbook).
You acknowledge that you are accessing kargo of your own volition and that you understand the potential legal and financial consequences of your participation. We do not encourage or promote wagering as a primary income source, investment strategy, or solution to financial hardship. Participation in kargo gaming carries financial risk, including the possibility of losing your entire wagered amount. You are responsible for setting personal budget limits, monitoring your own activity, and ensuring that your participation does not negatively impact your financial stability or personal relationships.
If you become aware that kargo services are illegal or restricted in your jurisdiction after you have already created an account, please contact our support team to discuss your options. We may be able to assist with account closure and withdrawal of any remaining balance, though some jurisdictions' laws may restrict how quickly such processes can occur.
Data and privacy scope
Our kargo privacy practices are detailed in our full Privacy PolicyIn summary, we collect personal information (name, date of birth, email, phone number) during account registration; identity documents (government-issued ID and proof of residence) during KYC verification; and transactional data (deposits, withdrawals, wagers, gaming history) during your use of our platform. We use this data to operate your account, comply with anti-money-laundering regulations, prevent fraud, and provide customer support.
We encrypt all sensitive data in transit and at rest. We do not share your personal information with third parties for marketing purposes. We do share payment data with payment processors (banks and e-wallet networks) and compliance data with authorized regulatory partners. We retain your data for as long as your account is active plus a minimum of seven years thereafter to satisfy regulatory record-keeping requirements. If you request data deletion, we will anonymize your personal information within 30 days, subject to legal retention obligations.
Your kargo account data may be stored on servers located outside your jurisdiction. By creating a kargo account, you consent to the storage and processing of your information on these international servers, which may be subject to different legal protections than those in your home country. If you have concerns about international data transfer, please contact our compliance team to discuss available options.
Contact for legal inquiries
Our kargo compliance and legal team is available to address questions about our terms of service, privacy practices, account eligibility, or jurisdiction-specific concerns. You can reach our legal team through the Legal Inquiry page on our website, where you can submit detailed questions or concerns. Our team responds to legal and compliance inquiries within two business days during standard business hours.
For urgent legal matters, account disputes, or complaints about our practices, you may escalate your issue through our formal complaint process. Submit a complaint via the Legal Inquiry page, and your case will be assigned to our senior compliance officer for review. We aim to acknowledge all formal complaints within 24 hours and to provide a substantive response within 10 business days. Our team operates across multiple languages including English and Indonesian.
If you believe kargo has violated applicable law or your rights as a player, you retain the right to pursue legal remedies through your jurisdiction's courts or to file a complaint with your local gaming regulator or data protection authority. Our kargo terms do not waive your statutory rights or limit your access to legal recourse. We cooperate fully with regulatory inquiries and legal proceedings conducted by authorized authorities. For all enquiries, you can also contact our general support team, which maintains standard response windows of under four business hours for non-urgent issues across all regions where kargo operates.